Returns and Right to Cancel


Generally, returns will be accepted in accordance with our Terms and Conditions Clause 13.1.

Where an item is bespoke or includes sealed software or has been listed as faulty or sold as spares or repair then no returns will be accepted under any circumstances.


Please refer to our Terms and Conditions as appropriate.

The following information is an excerpt from our Terms and Conditions and should never be read in isolation. They are reproduced here for quick reference purposes only.

11. Delivery

11.1 Our delivery charges are set out on each individual product page.

11.2 You may be required to pay extra for delivery (where the item requires courier delivery due to weight or bulk at our discretion to Isle of Wight, the Isle of Man, the Scottish Highlands and Isles, Northern Ireland and the Channel Isles and it might not be possible for us to deliver to some locations. We will inform you before the end of our dispatch window if this is necessary by email or telephone (where we have those details).

11.3 Please note that we are only able to deliver to addresses specified in each individual listing. Where the goods being shipped are prohibited or restricted under Dangerous Goods Transport Regulation e.g. Perfume / Lithium batteries, then we will notify you and refund any monies paid in full.

11.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 5 days (UK) and 30 days (Worldwide) from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If, by prior agreement, we allow and you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered. You remain liable for any damage or loss in transit should you use your own courier and you agree to indemnify us against such loss.

13. Cancellation rights

13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

13.2 Should you wish to cancel your order, you must notify us in writing by any durable medium (for example letter sent by post or e-mail).

13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you and if you find that software to be faulty, you must seek to contact the manufacturer of that software to resolve the situation. We cannot be held liable under UK Law for opened software.

13.4 If you have received the goods before you cancel your contract then you must send the goods back to our returns address (provided upon written request) at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our returns address at your own cost and risk as soon as possible.

13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your original method of payment within 14 calendar days.

13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)